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Guest Feedback

Have you stayed at our hotel? We invite you, by filling in the form you can find here below, to express your opinion about your stay at Hotel Rex. Or more simply a comment or a thought or a simple greeting ...


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Comments and opinions of those who have been our guest!

ELLIE AND ANDREW REID (Wales UK)

Dear Hotel Rex staff. We stayed with you from 10 - 16 June 2018. Thank you all so much for making us feel so welcome. Lovely big bedrooms rooms and fabulous breakfasts. Hotel Rex staff so welcoming and lovely at all times of the day and night. And for also for thinking our car was worthy of parking so close to the Hotel - our TVR ( V reg) was apparently very much liked by your grandfather - we did high fives. We had a lovely time in Hotel Rex and in Lucca. I am sure we will be back some day, and also thank you for the goodbye surprises, much appreciated. Thank you everyone for making us feel so happy in Lucca and in Hotel Rex. We hope you all have a good summer season. We went from Hotel Rex to Corsica and then back a week later through France to the UK - so in all ways a great holiday. XX

JOHN & FAITH O'CONNELL (USA-Wisconsin)

Best 4 days of our 18 day vacation, Staff helped us find a laundromat, get haircuts, find restaurants, go to the Puccini concert. Breakfast was bountiful, the bed was comfortable and we enjoyed the location. Hope to come back again next year.

SEVERINO TORRESAN (Italia)

Il miglior Hotel 3 stelle che abbiamo mai trovato, accoglienza, disponibilità, servizi impeccabili, pulizia perfetta, prima colazione incredibile, spazio per bambini, ambiente familiare ma molto curato. Appena fuori le mura di Lucca. Titolari simpaticissimi... che dire di più? Ci torneremo di sicuro.

MARIATERESA (Italia)

E' stato un vero piacere soggiornare presso il Vs hotel. Camera molto confortevole, pulita, lo staff cordiale e molto disponibile. La posizione è eccellente . Ci torneremo senz'altro. Io e mio marito ringraziamo per l'ospitalità e l'accoglienza. Un saluto particolare al Sig. Giovanni, impeccabile padrone di casa che sembra aver attraversato il tempo con un'eleganza innata. Grazie e alla prossima. Mariateresa e Paolo da Lodi

DIANE JEFFRIES (British)

I stayed here this week with a friend. The hotel is conveniently located very near the train station.I had a tranquil room at the front facing the station and was not disturbed by any noise even from the busy road. It was fun watching people scurrying off to work while I looked forward to a leisurely breakfast from the large selection of fresh and delicious food waiting downstairs. The bedroom was spacious, comfortable and well-equipped and I would stay here again if I return to Lucca. The staff are welcoming, friendly and helpful too.

SANDRA (USA)

Wonderful stay at this hotel, Sept 2015. Very clean, convenient, friendly staff and very accommodating. Breakfast was ample with tasty selections, as well as treats in the room. Would highly recommend this hotel. Another visit is not out of the question.

MARCO DE LORENZI (Italia)

ottimo, camere pulitissime e spaziose, personale cordialissimo e molto disponibile. ospitalità eccellente. Entrare al REX si ha l'impressione di entrare in un set di un film, Greta Garbo sicuramente e' stata quì :) :)

GIUSEPPINA (italiana)

siamo stati bene.....anno 2013

M.G. SIMONS (Dutch)

By far the best and most pleasant *** hotel I've ever stayed. Very welcoming staff in this family-run hotel makes you feel at home immediately. Location is excellent, room leaves nothing to be desired. Everything is carefully thought of, beds excellent, room nicely decorated but above all very convenient and clean. Breakfast is ample, tasty, fresh, cleverly organized and served with a big smile by the lady of the house and her charming daughter, who speaks a very good English. All together I would rate this place 11 out of 10.

LORRAINE (Canada)

June 2013 Warm and caring family staff, lots of choices for breakfast buffet. Place clean and staff accommodating. Great location-loved the walled city. Train station 2 minute walk. Would go back.

SARAH GAAL (Svizzera)

Gentilissimi, benissimo anche con bambini. Con cuore

SUSAN (England)

Thank you for a wonderful stay from 8/9/12 to 15/9/12. Rooms were very clean and comfortable, excellent selection at breakfast but more importantly everyone was so friendly and weloming. The location was also ideal being so close to the railway station and to the city walls. I would highly recommed this hotel and would definitely stay there again

SHARON (Scotland)

I liked the location, I think it was a family run hotel, they were VERY friendly, the room was spacious and had air conditioning which was great. There was a good selection at breakfast, we would go back.

WENDY (England)

Great rooms, very clean, friendly and helpful staff. Good serve yourself breakfast. Nice touch of a little gift on departure.

ARMANDO (Italia)

Ambiente cordiale. Trattamento molto buono. Personale sempre a disposizione.

ERAALESSANDRIA (Italia)

Ottima soluzione quella di essere ospiti all'hotel Rex. Grande cordialità e disponibilità del personale, tra l'altro anche molto simpatico. Camera ben pulita, spaziosa, con condizionatore regolabile. Comodo frigo bar. Bagno pulito e con cambio giornaliero dei prodotti cortesia (tra cui anche spazzolino e rasoio). Colazione in ambiente quasi casalingo, anche se pecca come da italica abitudine di scelta tra cibi salati. A colazione anche un occhio di riguardo per i bambini con posate e altri piccole cose dedicate a loro. Posizione dell'albergo molto comoda, a due passi letteralmente dalla stazione FS, ma anche a cinque minuti dal centro città. Comodo il bike rental attaccato all'albergo. Molto simpatico poi il regalo offertoci al momento del check-out, un simpatico dono personalizzato, inaspettato, ma per questo ancor più gradito.

LUIGI (Northern Ireland)

Excellent location next to train station and just outside the walls of Lucca. Rooms were clean and functional. Breakfast (continental type) was ample. Staff were friendly and helpful.

VINCENZO (Italia)

Personale molto cordiale e disponibile, nonostante l' hotel è vicino alla stazione si riposa benissimo nel silenzio assoluto

CINZIA (Italia)

Ottimo per la comodità sia per la stazione ferroviaria sia per il centro

JOSEPH (U.S.A.)

Staff was very friendly and attentive to accommodating an unexpectedly late and early arrival. Room was reasonably sized and very nicely decorated. Location right outside the city walls is excellent, particularly if you have a car, because they offer free parking in public facilities basically in front of the hotel. It's also right next to the train station but is not remotely seedy or down-market. And it is extremely close to the beautiful town proper.

ANNA (New Zealand)

Lovely, friendly family who run Hotel Rex - 3 generations. Great for car parking, and good location just outside the city walls. We really enjoyed our stay at Hotel Rex.

MARK (England)

Lovely family atmosphere, simple clean rooms, great location close to the station, easy to get to from Pisa Airport.

CINDY (U.S.A.)

This was our second stay at the hotel Rex in Lucca. We traveled by train both times so its location was perfect. It was only a short walk into the walls of Lucca. The staff was so polite and helpful with any questions we had. We were quite early, but they were happy to let us keep our luggage there until check-in time. The breakfast was excellent. I would highly recommend this hotel to anyone.

ANONYMOUS (Australia)

A great location. Proximity to the railway station is a great bonus if you are travelling by train as it is only about 50 meters from the station exit. It is also a very short walk (about 5 minutes ) from the hotel to one of entry points through the town walls into the old town. Its breakfast buffet was excellent -plenty of choices: cereals. fruit, yogurt, pastries, bread , cake., cheese, ham etc and a child-friendly breakfast room with novelty cups, plates and colored straws provided for children.

MAURIZIO (Italia)

L'hotel è vicinissima alla stazione ferroviaria e molto comodo per soggiornare ed entrare nella città senza il peso dei bagagli. Il personale è gentile e molto disponibile.

SIMON (Spain)

Location is great for visiting the city, friendly, helpful staff, and a good breakfast.

MARCO (Italia)

Gentilezza,disponibilità,posizione

MARGARET (Scotland)

Hotel right beside the station . It is a busy area but our room which was at the front was very quiet at night. Room very spacious and clean . The owners were very friendly and I would recommend this hotel for exploring Lucca as it is just beside the city walls . Wished we had stayed for 2 nights . You could even use this hotel as a base for Pisa which is only half an hour away by train . Go up the towers in Lucca for great views and eat in the little restaurants in the squares .

JAMES (U.S.A.)

An excellent experience with a family run hotel still headed by it's founder. A very fine hotel facility and an excellent location just two minutes from the rail station.

SONIA (Italia)

La cordialità e disponibilità di tutto lo staff dell'albergo, ottima la colazione e la pulizia della camera. Ci ritornerei volentieri.

NATALIA (Italia)

Disponibilità ed accoglienza meravigliosa del personale. La colazione e' spettacolare!!

VITTORIO (Italia)

L'albergo è in una posizione comodissima vicino alla stazione, all'autostrada e al centro storico raggiungibile a piedi, è inoltre dotato di parcheggio gratuito di fronte all'ingresso. Stanza ampia e ben pulita, spettacolare colazione a buffet, varia ed abbondante, e staff molto cordiale e disponibile. Un hotel consigliato.

MASSIMO (Italia)

Ottima e abbondante colazione al mattino. Fuori dalle mura del centro storico ma vi è l'entrata subito di fronte all'hotel, basta attraversare la strada. Ottima posizione per visitare la città passeggiare lungo le mura e visite fuori città in quanto di fronte alla stazione.

MARIA (Italia)

L'albergo occupa innanzitutto una posizione favorevolissima, nel piazzale della stazione ferroviaria e a poche centinaia di metri dal centro storico, agevolmente raggiungibile a piedi. Viene servita , inoltre, una prima colazione particolarmente abbondante e varia, comprensiva di salato e dolce. Notevole comodità di parcheggio pubblico e gratuito in stretta vicinanza all'ingresso.

LORENZO (Italia)

Ottima posizione, buone dotazioni ( asciugamani, set barba e toilette personale, ecc.. ), frigo bar fornito, colazione abbondante e molto curata ( c'è anche un angolo molto piacevole per I bambini ), temperatura stanza ideale.

ARTHUR (U.S.A.)

This is a very convenient hotel for jaunts into the walled city of Lucca as well as proximity to the train station. The personnel at the hotel were very friendly and helpful. They offer free bikes to ride inside the walls which was a big plus. The breakfast was very good with a good variety from which to choose. We would definitely stay here again.

MAGGY (Birmingham)

The staff bend over backwards to help including advising on good restaurants for the late-night arrival. They give customers free bicycles for exploring the city. Breakfast is plentiful and well presented. There's a gelateria next door. Location's perfect for getting into Lucca and you can park at the hotel for free if you are driving.

ANONYMOUS (U.S.A.)

Real close to the train station. Our main reason for Lucca was the walled city and going to Pisa. Both were accomplished perfectly with Hotel Rex. Also enjoyed the gelato next door. Very good breakfast!! Women at front desk very helpful and friendly.

SILVANA (Italia)

Gentilezza ospitalità ottima posizione per visita alla città colazione completa varia abbondante

SILVANO (Italia)

Posizione strategica:vicino al centro storico, vicino alla stazione, vicino all'uscita dell'autostrada Firenze mare; buona come varietà e qualità la colazione; camera pulita e spaziosa, bagno; parcheggio "privato" di fronte all'Hotel;

MARCO (Italia)

Hotel Rex ha tutti aspetti positivi. La posizione è ideale per visitare il centro della città, con parcheggio gratuito in loco. Lo staff è disponibile e gentile. Appena arrivati ci hanno dato la mappa della città e ci hanno dato delle spiegazioni. Le camere sono pulite con tutto a disposizione, perfino lametta e spazzolino. La colazione super, mai visto una colazione così, di tutto e di più (persino prodotti senza glutine e le tazzine della Disney per I più piccoli).

FRANCO (Italia)

Ospitalità e cordialità dei gestori. la posizione e' ottima per accedere al centro della città. Parcheggio per le auto comodissimo.